Dental Treatment Coordinator Certification

 

The Dental Treatment Coordination program is designed in response to the growing demand for highly trained coordinators in modern dental practices. This comprehensive course blends clinical understanding, communication psychology, ethical case presentation, and administrative management into one cohesive learning experience.

Whether you’re a newcomer to the Treatment Coordinator role seeking a solid starting point, or an experienced team member ready to advance your skills and confidence, this course will equip you with the knowledge, systems, and leadership mindset required to become an indispensable part of any dental team.

How Do I Know if I need a Treatment Coordinator?

  • Are your case acceptance rates down or not as high as they should be?
  • Are doctors and hygienists spending too much time in the operatory “selling” resulting in your schedule running behind?
  • Are your internal referrals lower than you would like?

 

If you answered yes to any of the above, it is most likely time to add a treatment coordinator to your team!

Modern dental practices continue to evolve, and so do patient expectations. Many clinicians now recognize the tremendous value of having a dedicated Treatment Coordinator. Someone who ensures patients are not only informed, but confident, comfortable, and committed to their care.

As the vital communication bridge between the dentist and the patient, the Dental Treatment Coordinator (DTC) serves a pivotal role in every successful practice. A skilled coordinator partners closely with the clinical team to help patients fully understand their treatment options, the reasons behind each recommendation, and how the proposed care plan fits into their health and financial goals.

 

*This course is ideal for dental assistants, receptionists, office managers or existing treatment coordinators who are looking to build effective systems and elevate their communication skills for increased case acceptance.

Course Objectives

  • Discover the roles and responsibilities of a treatment coordinator
  • Learn how to analyze your current case acceptance and maximize your computer software program for measuring your effectiveness
  • Uncover the true barrier to accepting treatment in your practice
  • Understand the psychology of patient motivation and different communication styles
  • Learn how to help your patients go beyond “only what the insurance covers”
  • Clinical review of all dental procedures-what, why and how for increased confidence in case presentation
  • Learn the science behind periodontal disease to support the hygiene team for increased perio treatment acceptance
  • Discover how to present diagnosed treatment/case presentation and dialogue for success
  • Learn strategies for overcoming different objections and communicating with non-compliant or difficult patients
  • Learn financial strategies and options to secure acceptance 

 

Modules

Blended live & online

  • Introduction to Treatment Coordination
  • Patient interaction and communication 
  • New patient experience
  • Understanding Dental procedures 
  • Case Presentation 
  • Handling patient objections 
  • Hygiene coordination
    Schedule and chart audits
  • Insurance & pre-determinations 
  • Financial planning & payment plans
  • Patient follow up management
  • Case acceptance tracking

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