When patients decline treatment, it’s rarely about the dentistry itself—it’s about gaps in communication, consistency, and follow-through. This full-day course will give your team the tools to change that. Participants will strengthen their ability to deliver clear, patient-focused messaging, ensure seamless clinical-to-admin handoffs, and make treatment plans more visible, prioritized, and actionable within your software systems.

The focus is on collaboration, alignment, and creating a streamlined experience that supports case acceptance at every stage of the patient journey.

Course Objectives:

1. Identify key barriers in the patient journey that lead to unscheduled treatment and case drop-off.
2. Demonstrate confident, patient-centered communication that builds trust and conveys the value of recommended care.
3. Translate clinical treatment plans into clear, relatable language that patients understand and connect with.
4. Understanding Your Patient Personas: Identifying communication needs.
5. Leverage your dental software to build organized, prioritized treatment plans that connect the clinical and administrative teams, enabling any team member to confidently continue the conversation with patients and ensure a seamless, consistent experience throughout their care journey.
6. Bridge the gap between the clinical and admin team: Conduct effective team handoffs that reinforce treatment importance and ensure consistency from chair to front desk.